Clontech Laboratories, Inc. Website Privacy Policy

Effective Date: This privacy policy was last updated on June 10, 2014.

1. Acknowledgement and Acceptance of Terms

Clontech Laboratories, Inc. (“Clontech”) is committed to protecting your privacy. This privacy policy (the “Policy”) sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website (, the “Site”). Your use of the Site is subject to this Policy, which you may print or download at any time. By accessing the Site you acknowledge that you fully understand this Policy and freely consent to the information collection and use practices described herein. We reserve the right to change this Policy at any time by posting the revised policy at this location.

2. Personally identifying information.

When you register on this Site, you will be asked to provide personally identifying contact information (e.g., name, organization, address, phone number, e-mail address, fax number, and so on) and other information. We may also collect and retain personally identifying information and other information from you in a number of other ways, such as when you place an order, complete customer surveys, submit a feedback or contact form, or provide a resume. If any third parties provide information to us about you, we may combine that information with other information we have about you. In such case, we will treat the combined information in accordance with this Policy.

Use of cookies and website data. We may collect various information from you during your interaction with the Site, such as the URL of the site you came from, your Internet Protocol (IP) address, the date of your visit, the amount of time you spent on the Site, and other web-server log-file data (“Clickstream Data”). Generally, we are not able to relate such data to you as an individual if you just browse our Site without disclosing your identity to us, e.g., by logging in as a registered user.

We also use "cookies" to enhance your visit to the Site. A “cookie” is a small computer file that can be used to store preferences and other information to enhance your experience of the Site. Cookies may be stored either temporarily or permanently on your computer. Where you provide registration information, cookies can also be used to identify you when you log onto the Site. You can set your internet browser to reject cookies (refer to your internet browser instructions if you wish to do so), but that may limit your use of some of the features of the Site.

Third Party Cookies --The use of cookies by our tracking utility company and service providers is not covered by our privacy policy. We do not have access to or control over these cookies. Our tracking utility company uses session ID cookies to make it easier for you to navigate our site and to insure content relevant to you is displayed.

Web beacons

Our web pages contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

How we use information about you.

We use Clickstream Data and cookies to store your preferences, improve website navigation, make personalized features and other services available to you, compile and analyze aggregate statistics and trends, and otherwise help improve the Site and/or our products and services.

From time to time, we may use contact information obtained via this Site to distribute Clontech product information via opt-in preference. If you order products or services via our Site, we may contact you by e-mail to send you information about your order (e.g., order confirmations, shipment notifications, etc.). We may also contact you via e-mail regarding your account status, and about changes to any relevant agreements or policies. Clontech will not use or disclose your personally identifying information for a purpose other than that for which it was originally collected without your prior consent.

We reserve the right to make full use of information that is not in a personally identifying form.

Clontech provides tools and reagents to individuals conducting basic research in the field of Life Sciences, accordingly the Site is not directed to children and Clontech does not knowingly collect personally identifying information from individuals under the age of 18.

3. Choice

We will provide you with reasonable mechanisms to exercise your choice regarding receipt of information from Clontech. When you subscribe to the Site, we will offer you the opportunity to opt-out or opt-in to any future correspondence. Individuals are also given the opportunity to opt-out when they receive an email notification from Clontech, by simply clicking on the unsubscribe link of the e-mail. You may also go to the literature request form on the website and opt-out of any future messages. Simply type “opt-out” in the comment box, and the information will be updated within 30 days.

We will share your personally identifying information with third parties only in the ways that are described in this Privacy Policy. We do not otherwise sell your personally identifying information to third parties.

4. Transfers to Third Parties

Clontech does not provide the personally identifying information you supply to us to third party mailing lists.

Except as specifically described in this Policy, we will not, sell, trade or transfer your personally identifying information to unaffiliated third parties other than authorized third parties (e.g., contractors supporting operation of this Site) and others involved in the e-commerce distribution chain (e.g., vendors, service providers) who may need access to some of your personally identifying information. We oblige such third parties to comply with this Policy and limit their access and use of your personally identifying information to that which is necessary to provide these services to us.

Disclosures required by law.

Occasionally, we may be required by law enforcement, government contract administrators, and/or judicial authorities to provide personally identifying information to the appropriate judicial, governmental or regulatory authorities under applicable law, regulation or the terms of government contracts. We will disclose personally identifying information upon receipt of a court order, subpoena, or if required to co-operate with law enforcement investigations or government contract compliance reviews. We reserve the right to report to law enforcement agencies any activities that we believe in good faith to be unlawful to the extent permitted by law. If Clontech is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

5. Access and Correction

Upon request, Clontech will grant you reasonable access to the personally identifying information that we hold on you. In addition, we will take reasonable steps to permit you to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete, by logging into your account and making changes on the “Preferred Bill to/Ship to Address” and “Preferred Contact Information” pages. For assistance, please contact our Customer Support Department at or 800.662.2566 ext.7701.

You may also contact us directly via the feedback form on the Site to opt-out or to update your contact information. To opt-out, simply type “opt-out” in the comment box, and the information will updated within 30 days.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Security

The security of your personally identifying information is important to us. Clontech will take reasonable precautions to protect personally identifying information in its possession from loss, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted industry standards to protect the personally identifying information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as credit card numbers, we encrypt that information using secure socket layer technology (SSL).

Please be aware, however, that no method of transmission over the Internet, nor any method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personally identifying information, we cannot guarantee its absolute security.

7. Links to Other Web Sites

This Site contains links to the websites of other organizations. Unless otherwise specified, linkage to these other sites does not imply any relationship, sponsorship, or affiliation between Clontech and these linked sites, nor does it imply any adoption or approval of the content of such sites. Clontech does not have control over the policies or practices of these websites and is not responsible for their privacy practices or their content. We recommend and encourage you to always review any privacy policies posted on a website before you provide any personally identifying information.

8. Data Integrity

Clontech will use personally identifying information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by you. We will take reasonable steps to ensure that personally identifying information is relevant to its intended use, accurate, complete, and current.

9. Enforcement

Clontech will conduct compliance audits of its relevant privacy practices to verify adherence to this Policy. Any employee that the Company determines is in violation of this Policy will be subject to disciplinary action.

10. Changes to this Policy

We reserve the right to modify this Policy at any time. When we do, we will also revise the “updated” date at the top of this page. We encourage you to periodically review this Policy to stay informed about how we are helping to protect the personally identifying information we collect. Your continued use of the Site constitutes your agreement to this Policy and any updates.

If we decide to change this policy, we will notify you by means of a notice on this page, the home page, and other places we deem appropriate, before the change becoming effective, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

11. EU and Swiss Safe Harbor

Clontech complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Clontech has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Clontech’s certification, please visit

12. Contacting Us

If you have questions regarding this Policy or its implementation, please contact us at, or send your comments to:

Clontech Laboratories, Inc.  Attn: General Manager  1290 Terra Bella Ave.  Mountain View, CA 94043