Website Privacy Policy
Effective Date: This Privacy policy was last updated on August 21, 2007.
1. Acknowledgement and Acceptance of Terms
Clontech Laboratories, Inc. is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing www.clontech.com, or any sub domain of clontech.com you acknowledge and fully understand Clontech’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.
2. Participating Merchant Policies
Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Clontech’s services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties. Viawarp is the merchant company for all Clontech web sales transactions. Viawarp as a merchant services company processes all credit checks for Clontech.
3. Notice
Where Clontech collects personal information directly from individuals in the U.S. and EU, it will inform them about the type of personal information collected, the purposes for which it collects and uses the personal information, and the types of non-agent third parties to which the Company discloses or may disclose that information, and the choices and means. Notice will be provided in clear language when individuals are first asked to provide personal information to the Company, or as soon as practicable thereafter, and in any event before the Company uses or discloses the information for a purpose other than that for which it was originally collected. Information is not shared with any third party. Type of information collected. (Name, Institution, mailing address, e-mail address, phone number). Information collected is used to distribute Clontech product information via opt-in preference.
The Clontech web site uses cookies technology for tracking purposes and consistent user feedback to better our customers experience and expectations. Cookies are not linked to customer information. Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
Services used: Clontech uses Viawarp as our merchant services for processing credit card purchases. Clontech uses an analytics company to track usability on our website in order to improve our service to our customers.
4. Choice
Clontech will offer individuals the opportunity to choose (opt-out or opt-in) regarding future correspondence when subscribing to our web site for any current information. The Company will provide individuals with reasonable mechanisms to exercise their choices regarding receipt of information from Clontech. Individuals are given the opportunity to opt out when they receive an email notification from Clontech, simply click on the unsubscribe link of the e-mail). Individuals can also go to the literature request form on the web site and opt out of future messages.
5. Transfers to Agents
The Company will obtain assurances from their agents that they will safeguard personal information consistently with this Policy. Examples of appropriate assurances that may be provided by agents include: a contract obligating the agent to provide at least the same level of protection as is required by the relevant Safe Harbor Principles, being subject to EU Directive 95/46/EC (the EU Data Protection Directive), Safe Harbor certification by the agent, or being subject to another European Commission adequacy finding.
6. Access and Correction
Upon request, Clontech will grant individuals reasonable access to personal information that it holds about them. In addition, the Company will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.
In addition customers can contact Clontech directly via the feedback form on the web site to opt out or update their contact information. Simply type “opt out” in the comment box and the information will updated within 30 days.
7. Security
Clontech will take reasonable precautions to protect personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our web site.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
The Clontech Web site uses SSL encryption to transmit sensitive information.
8. Data Integrity
Clontech will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. The Company will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.
9. Enforcement
Clontech will conduct compliance audits of its relevant privacy practices to verify adherence to this Policy. Any employee that the Company determines is in violation of this policy will be subject to disciplinary action.
10. Changes to this Statement
Clontech Laboratories, Inc. has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
11. EU Safe Harbor
Clontech complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union. Clontech will respond to your request to delete or change your personal information within 30 days. See our contacting us section below for more information on this request.
12. Contacting Us
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at privacy@clontech.com, webmaster@clontech.com, or send your comments to :
Clontech Laboratories, Inc
Attn: Customer Service
1290 Terra Bella Ave
Mountain View, CA 94043
Clontech Laboratories, Inc. will use commercially reasonable efforts to promptly respond and resolve any problem or question.
Clontech has committed to handling such personal information in accordance with the Safe Harbor Principles. Clontech's certification can be found at http://web.ita.doc.gov/safeharbor/shlist.nsf/webPages/safe+harbor+list. For more information about the Safe Harbor Principles, please visit the U.S. Department of Commerce's Website at http://www.export.gov/safeharbor/sh_overview.html.
Special Note:
Clontech is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site www.Clontech.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, please contact us. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php TRUSTe will then serve as a liaison with us to resolve your concerns.
Clontech complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union.
The Watchdog Dispute Resolution link:
http://www.truste.org/consumers/watchdog_complaint.php
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