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cDNA Synthesis & Library Construction

Products >  cDNA_Synthesis_and_Library_Construction >  NGS_Automation >  Library_Prep_Automation >  SMARTer_Apollo_Services


SMARTer Apollo NGS library preparation platform

The SMARTer Apollo system (referred to below as "the system") is a single-unit benchtop automated liquid handling station that comes with push-button convenience in processing up to 96 samples for NGS libraries or PCR cleanup applications. The system comes preset with various DNA and RNA library preparation scripts. Predispensed SMARTer PrepX reagent kits are not included with the instrument but are available for purchase for various chemistries.

Jump to: Installation | Training | Warranty | Service Plan | Preventive Maintenance


Following shipping, a Field Application Scientist (FAS) will install the system and then perform Installation and Operational Qualification (IQ/OQ) and Instrument Verification Performance (IVP) tests to ensure the instrument meets the specified performance criteria.


As part of complimentary training, the FAS spends three working days at the customer site. The training consists of generating Illumina DNA-seq libraries using a SMARTer PrepX DNA library kit with control samples on the system.


Purchase of the system comes with a one-year warranty which includes:

  • Unlimited phone and email support
  • On-site system installation by a member of our certified Field Service team
  • Complete parts, labor, and travel for issues arising from unexpected breakdown

Service Plan

The customer has the option to purchase a single-year or multi-year Service Plan to cover the system beyond the expiration of the initial warranty period. If the plan is being purchased after the warranty has expired, a separate service visit (at customer's expense) will be required prior to approval of the Service Plan. The Service Plan includes:

  • One Preventative Maintenance (PM) visit per year to ensure optimal performance and avoid unexpected downtime by replacing and servicing parts expected to require attention due to normal wear and tear
  • Unlimited phone and email support
  • On-site instrument service by a Field Service Engineer (FSE) or FAS
  • Complete parts, labor, and travel for issues arising from unexpected breakdown

Preventive Maintenance

Customers, particularly high-volume users, who would like to proactively maintain their system to ensure optimal performance and avoid unexpected downtime have the option to purchase individual PM visits (to supplement the Service Plan). Purchase of a PM service includes one site visit and covers:

  • Complete inspection of the system
  • Cleaning of:
    • All removable block positions
    • The inside of the wells of the Peltier blocks
    • Dust filters
    • Optical sensors
    • Magnet bar
    • Nozzle tip O-rings
  • Cleaning and greasing of:
    • Z screw drive and two linear shafts
    • Y linear motion guides
    • X linear motion guide
    • M screw drive and two linear shafts
  • Hardware test for:
    • Smooth movement
    • Fuses
    • Door sensor and lock
  • Replacement of parts that have undergone normal wear and tear:
    • Internal O-rings
    • External O-rings (including greasing)
  • Mechanical service for:
    • Tension belts
    • Touchscreen
    • Sensors
    • Nozzles
    • Magnet
  • Complete system testing and calibration
  • Test run of the system to validate performance
  • Installation of software updates (as needed)


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